Overview
Keep inbound and outbound messages, participants, channel sessions, acknowledgements, reactions, delivery state, and message history around durable conversations.
Problem
Teams need one operational conversation view while channel/provider callbacks arrive asynchronously.
Solution
Normalize outbound sends and inbound provider messages into PulseGate conversations and durable message state.
How it works
Messenger gives operators a conversation list and thread experience with reply/send actions, channel and delivery state, technical context, and related contact information.
Who is this for
Communications Operator
Support Team
Expected outcomes
- One durable conversation history for inbound and outbound messaging
- Clear delivery and participant state for operational follow-up
Key metrics
Security impact
- Conversation participants, messaging identities, message content, channel sessions, receipts and state history · PII: yes where recipients, messaging identities, message content, consent, media, or external identity mappings contain personal data
Compliance
- Message permissions, recipient policy, webhook verification, audit, and retention controls
Availability & next steps
Starter
Team
Enterprise