Overview
Normalize WhatsApp messages and receipts into conversation events for your agent desk.
Problem
Native vendor webhooks vary by channel; teams struggle to stitch inbound/outbound, media, and read states into one thread.
Solution
PulseGate normalizes payloads (text/media/templates), preserves ordering per conversation, and emits events your inbox renders consistently across channels.
How it works
Connect WhatsApp Cloud API, map templates, set session rules. Agents reply from the inbox; PulseGate handles IDs, receipts, and error retries transparently.
Who is this for
Support Manager
Agent Lead
Expected outcomes
- Unified threads across SMS/WhatsApp/Messenger
- Fewer delivery mismatches and lost replies
Key metrics
Conversation continuity errors
Baseline
14 per 1k convos
Target
1 per 1k convos
Agent handle time
Baseline
9.5 minutes
Target
7 minutes
Gallery
Downloads & templates
Case studies
RetailX shifts 38% of tickets to WhatsApp
Normalized events cut agent toggling and reduced handle time.
Retail Enterprise EU
Security impact
- Customer phone, message content, media links (signed) · PII: yes (contact & content)
Compliance
- GDPR (data minimization & export/delete)
- SOC2 (encryption & access)
Availability & next steps
Starter
Team
Enterprise