Overview
Convert RCA items into owned tasks with deadlines and reporting.
Problem
Post‑mortem tasks disappear in docs and never ship, repeating incidents.
Solution
ActionDesk ingests action items from the post‑mortem and assigns owners, deadlines, and dependencies, with automatic reminders.
How it works
During the review, add action items directly or import from a template. Progress is visible in an Incident board and on team dashboards; overdue items escalate to incident owners.
Who is this for
SRE / Ops
Engineering Manager
Expected outcomes
- Higher completion of corrective actions
- Lower recurrence of similar incidents
Key metrics
Action completion within 30 days
Baseline
40 %
Target
90 %
Incident recurrence
Baseline
4 count/qtr
Target
1 count/qtr
Gallery
Downloads & templates
Case studies
Cloud platform cuts repeats 75%
Accountable action tracking reduced repeats sharply.
Cloud Enterprise Global
Security impact
- Incident notes & action items · PII: none
Compliance
- SOC2 (incident response, CAPA)
Availability & next steps
Pro
Enterprise