History, Analytics & Report Destinations — Integration

Overview

Publish governed service history, operational facts, audit events, archived events, scheduled reports, and generated exports to configured destinations while Agent Desk retains live operational ownership.

Capabilities

• HISTORY_SINK lifecycle-history publishing

• ANALYTICS_SINK operational facts and metrics publishing

• AUDIT_SINK and EVENT_ARCHIVE publishing

• REPORT_DELIVERY for scheduled report destinations

• EXPORT_STORAGE for generated report/export artifacts

1. 1

   Step 1

   Configure the required sink or reporting capability and destination connection.

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2. 2

   Step 2

   Choose the Agent Desk history, metrics, audit, report, or export stream to publish.

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3. 3

   Step 3

   Run scheduled or event-driven dispatch through the Agent Desk background workers.

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4. 4

   Step 4

   Track delivery outcomes, report runs, generated artifacts, and integration health.

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Limitations

• Published history, analytics, audit, reports, and export artifacts are projections or destinations; live case, routing, SLA, agent, problem, quality, and workforce operations remain in Agent Desk.

FAQs

Pricing