Overview
Offer context-aware replies and next-best actions while preserving human control.
Problem
Agents search knowledge bases and compose repetitive messages, increasing handle time and inconsistency.
Solution
Chat Core surfaces intent-aligned macros and drafts from LLM tools directly in LiveConnect; agents edit or send with one click.
How it works
Enable agent-assist tools; restrict allowed tools and models; capture human feedback to improve suggestions and prompts over time.
Who is this for
Support Agents
Team Leads
Expected outcomes
- Lower AHT and improved consistency
- Higher agent satisfaction and throughput
Key metrics
Average Handle Time (AHT)
Baseline
6.2 minutes
Target
4.3 minutes
Agent adoption of suggestions
Baseline
0 %
Target
60 %
Gallery
Downloads & templates
Case studies
Marketplace support handles 18% more volume
Auto-drafts trimmed typing time without harming quality.
Marketplace Mid-market NA
Security impact
- Session context, KB snippets, model outputs · PII: possible (masked where configured)
Compliance
- SOC2 (change management for prompts & tools)
Availability & next steps
Team
Business
Enterprise