Velaxe
File-Vault — Unified File Vault for Google Drive, OneDrive/SharePoint, Dropbox, Box & S3/R2 | Velaxe

File-Vault

Attach files to Agent Desk tickets

Use the unified picker to upload or attach provider files into ticket folders with versioning and audit.

6 min Beginner Support Agent, Team Lead Updated Jun 17, 2025
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Overview

Use the unified picker to upload or attach provider files into ticket folders with versioning and audit.

Prerequisites

  • At least one File-Vault provider connected

Permissions required

file-vault.attach

Steps (3)

Estimated: 6 min
  1. 1

    Open attachments

    Agent 1 min Back to top

    In Agent Desk → Ticket → **Attachments** panel → **Add**.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Upload or select from drive

    Agent 3 min Back to top

    Drag-drop or switch to a provider tab and pick an existing file. File-Vault creates/uses folder: Velaxe/<Workspace>/AgentDesk/Tickets/<TicketId>/.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Share (optional)

    Agent 2 min Back to top

    Click the file chip → **Copy expiring link** to share outside; revoke anytime.

    Tips

    —

    Validation

    —

    Success criteria

    • Attachment appears with provider icon and is visible in timeline/audit.

About this guide

File-Vault is the multi-provider storage hub for Velaxe. Connect Google Drive, OneDrive/SharePoint, Dropbox, Box and optional S3/R2 at the workspace level, then let every app upload, attach, preview and share through a unified picker and API.

Admins set link and retention policies, enable DLP and AV scanning, choose provider scopes, and review complete audit trails. Files stay in your selected drives using predictable folder structures while File-Vault keeps metadata, attachment links and permissions synchronized.

Built for reliability and compliance: chunked uploads, resumable sessions, expiring external links, delta sync, audit exports and Prometheus-friendly health metrics.