Overview
Convert resolved Slack answers into KB drafts with context.
Problem
Great answers in chat are lost and never become reusable knowledge.
Solution
Use the “Create FAQ from message” action to prefill a draft with message text, attachments, and tags.
How it works
Install the Slack app. Agents select a helpful thread → action → a prefilled draft opens in the editor with source links and suggested tags.
Who is this for
Support Lead
Docs Writer
Expected outcomes
- Faster KB growth with real-world answers
- Higher article accuracy & freshness
Key metrics
Drafts created from chat/month
Baseline
0 count
Target
20 count
Publish lead time (chat→KB)
Baseline
72 hours
Target
24 hours
Gallery
Case studies
HealthTech preserves tribal knowledge
Slack capture created 60 drafts in the first month.
Healthcare Mid-market NA
Security impact
- Slack message text & file links; stored as article draft · PII: possible (agent names)
Compliance
- GDPR (respect data subject requests)
- SOC2
Availability & next steps
Free
Pro
Enterprise