Velaxe
VoiceLink — Telephony Core: WebRTC, SIP/PSTN, IVR, Recording & Transcripts | Velaxe

VoiceLink

Configure recording, consent prompts & PCI pause/resume

Enable compliant call recording with region pinning and redaction-safe pauses.

18 min Beginner Compliance, Supervisor, IT Updated Sep 19, 2025
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Overview

Enable compliant call recording with region pinning and redaction-safe pauses.

Prerequisites

None.

Permissions required

recording:configure

Downloads & Templates

Two-party consent matrix

Spec

Steps (3)

Estimated: 18 min
  1. 1

    Turn on recording & residency

    Compliance 5 min Back to top

    Settings → Recording. Choose **Auto-record** and select storage region; enable legal hold if needed.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Add consent prompts

    Admin 5 min Back to top

    In IVR, add a consent banner or tone. For two-party states, play a recording notice to both sides.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Enable PCI pause

    Supervisor 4 min Back to top

    Allow agents to press **Pause** during payment; auto-resume after PayStream IVR completes.

    Tips

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    Validation

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    Success criteria

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About this guide

VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.

Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks via FlowForge, store recordings in SecureStore with region pinning, and analyze service levels and MOS quality in InsightLake.

Built for compliance, performance, and scale—STIR/SHAKEN, consent prompts, granular retention, and Prometheus-friendly /metrics out of the box.