About this app
VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks…
Updated on
Sep 19, 2025
Data safety
Stores encrypted call recordings/transcripts, telephony metadata, and SIP credentials. Consent prompts and PCI pause/redaction reduce exposure.
No data shared with third parties
Encryption at rest: AES-256 · Encryption in transit: TLS 1.2+ · Role-based access control · Least-privilege access
You can request that data be deleted
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What’s new
Initial release · Sep 19, 2025
Proof
7 Case studies · Security & performance highlights
Integrations
6 integrations available
Guides
12 guides available
Use cases
12 use cases available
Comparisons
4 competitor pages