AWS Transcribe & Polly — Integration

Overview

Use AWS Transcribe for speech-to-text and Amazon Polly for IVR text-to-speech. Keep audio processing within your AWS region.

Capabilities

• Batch and streaming STT via Amazon Transcribe

• Multi-language and custom vocabulary support

• High-quality TTS voices via Amazon Polly

• VPC endpoints and region pinning options

1. 1

   Step 1

   Create an IAM user/role with policies for Transcribe and Polly.

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2. 2

   Step 2

   In VoiceLink → Speech, add **AWS Transcribe/Polly** and paste Access Key/Secret or assume-role details.

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3. 3

   Step 3

   Choose your AWS region and default language/voices.

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4. 4

   Step 4

   Optionally configure VPC endpoints and KMS keys for logs.

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5. 5

   Step 5

   Test TTS prompts in IVR and transcribe a recent recording.

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Limitations

• Cross-region calls may add latency; keep region near agents/callers.

FAQs

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