Overview
Auto‑create call‑back tasks with transcript snippets and dial links.
Problem
Missed calls or low‑CSAT sessions don’t reliably trigger human follow‑up.
Solution
VoiceLink events create ActionDesk tasks with assignee, due‑by, and one‑tap dial; closing posts summary to the customer timeline.
How it works
Configure thresholds (missed call, CSAT ≤ 3). Tasks include contact info and transcript highlights. Agents complete a short checklist and log outcome.
Who is this for
Support Agent
Contact Center Lead
Expected outcomes
- Reduced churn risk from missed calls
- Higher recovery CSAT
Key metrics
Call‑back within 2h
Baseline
52 %
Target
90 %
Post‑recovery CSAT
Baseline
75 %
Target
90 %
Gallery
Downloads & templates
Case studies
TeleHealth restores satisfaction scores
Automated call‑backs drove CSAT from 74% to 91%.
Healthcare Mid‑market NA
Security impact
- Phone numbers and call summaries · PII: yes (contact)
Compliance
- GDPR / CCPA (telecom data handling)
- SOC2
Availability & next steps
Free
Pro
Enterprise