Overview
Create dependent tasks for another team with full context and clear SLAs.
Problem
Requests tossed over the wall stall because receivers lack context or deadlines.
Solution
ActionDesk spawns a dependent task in the target queue, linking the source task and timeline context.
How it works
Use **Request Help** to send a task to Legal/Finance/Eng. Provide due date, severity, and attachments. The original task waits until the dependency is done, keeping everyone aligned.
Who is this for
Project Lead
Eng / Legal / Finance
Expected outcomes
- Shorter cycle times across teams
- Fewer context pings and rework
Key metrics
Cross‑team cycle time
Baseline
9 days
Target
4 days
Back‑and‑forth messages
Baseline
100 %
Target
40 %
Gallery
Downloads & templates
Case studies
Marketplace squad speeds legal reviews
Legal dependency tasks cut cycle time 55%.
Ecommerce Enterprise NA
Security impact
- Task descriptions and attachments · PII: case‑dependent
Compliance
- SOC2 (access controls, audit)
Availability & next steps
Pro
Enterprise