Automation & Notification Providers — Integration

Overview

Run governed lifecycle automation and dispatch customer or staff notifications through configured providers while Agent Desk records execution, delivery, retry, and audit state.

Capabilities

• AUTOMATION provider requests and result receipts

• Customer notification delivery through a dedicated canonical capability

• Staff notification delivery through a dedicated canonical capability

• Outbox, dispatch queue, attempt, outcome, retry, and lifecycle tracking

1. 1

   Step 1

   Configure the automation or notification provider and connection.

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2. 2

   Step 2

   Select the relevant capability role and case/lifecycle trigger.

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3. 3

   Step 3

   Queue the governed request through Agent Desk outbox/dispatch processing.

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4. 4

   Step 4

   Receive provider results or delivery state and update the case, notification, and audit timeline.

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Limitations

• Automation and notification execution remains subject to Agent Desk authorization, visibility, idempotency, retry, and audit controls.

FAQs

Pricing