Context Resolver & Service Actions — Integration

Overview

Resolve live business context for a case and execute governed actions against the authoritative source application while Agent Desk keeps the service case and audit trail.

Capabilities

• Resolve referenced entities, relationships, state, timeline, presentation, and permissions

• Discover source-supported actions for the current case context

• Execute source-authorized service actions with governance, confirmation, approval, and audit state

1. 1

   Step 1

   Configure a provider that advertises CONTEXT_RESOLVER and the entity types it can resolve.

   Back to top
2. 2

   Step 2

   Bind the provider to case context and validate its canonical resolver operations.

   Back to top
3. 3

   Step 3

   Expose resolved context and permitted source actions in the Agent Desk case workspace.

   Back to top

Limitations

• Agent Desk stores governed ContextRefs and action audit state while authoritative business records and source-side action execution remain with the configured source application.

FAQs

Pricing