Velaxe
Agent Desk — Omnichannel Ticketing with SLAs, Automation & Analytics | Velaxe

Agent Desk

Zapier — Integration

Automate workflows with thousands of apps. Triggers for ticket lifecycle; actions to create/update tickets and post notes.

Overview

Automate workflows with thousands of apps. Triggers for ticket lifecycle; actions to create/update tickets and post notes.

Capabilities

  • Triggers: New Ticket, Ticket Updated, Ticket Resolved, CSAT Received

  • Actions: Create Ticket, Update Ticket, Add Note, Add Attachment (link)

  • Field pickers with sample payloads & custom fields support

  • Secure token auth with scoped permissions

Setup Steps (4)

  1. 1

    Step 1

    In Zapier, select **Velaxe Agent Desk** as trigger or action.

  2. 2

    Step 2

    Generate an API token in Agent Desk (Settings → API) and paste into Zapier.

  3. 3

    Step 3

    Choose your trigger/action and pull a sample to map fields.

  4. 4

    Step 4

    Turn on the Zap and run a test ticket to validate end-to-end.

Limitations

  • Zapier free tier polling can delay triggers; use filters/paths for high volume.

  • Attachments are referenced via signed URLs, not uploaded binaries.

FAQs

Do you support custom fields?

Yes. Custom fields appear in trigger payloads and are writable where types match.

Is there a private invite app?

Yes. Contact support to join the private beta if you don’t see the public app.

Pricing

Free

Free

Great for trying the integration.

Team

USD 12.99 / monthly

Pro

USD 24.99 / monthly

Enterprise

USD 44.99 / monthly