Overview
Daily/weekly AI summaries of key accounts, escalations, and trends.
Problem
Leaders lack consolidated, low-noise visibility across many accounts and channels.
Solution
Chronicle generates scheduled AI summaries per segment (VIP, churn risk, priority deals) with links into the live timeline.
How it works
Configure segments, choose cadence, and recipients. Digests include highlights, blockers, and suggested actions with deep links back to Chronicle.
Who is this for
Head of Support
Customer Success Leader
Executive
Expected outcomes
- Faster executive awareness of risks
- Coordinated follow‑ups across teams
Key metrics
Time to exec awareness
Baseline
24 hours
Target
2 hours
Follow-up completion in 48h
Baseline
50 %
Target
85 %
Gallery
Downloads & templates
Case studies
CloudOps aligns on at‑risk accounts
Weekly digests prompted timely save‑motions.
Cloud Enterprise Global
Security impact
- Summarized interaction excerpts; recipients list · PII: yes (contacts in excerpts)
Compliance
- GDPR (data minimization & purpose)
Availability & next steps
Pro
Business
Enterprise