Overview
VoiceLink recordings, AI transcripts, and summaries appear inline on timelines.
Problem
Call context is isolated from tickets and chats, making it hard to verify commitments.
Solution
Chronicle stores call events with playable recordings, transcripts, and AI bullet summaries next to related messages.
How it works
Open the subject timeline, filter to “Calls”, scan the summary, and jump to transcript moments. Pin commitments and create tasks.
Who is this for
Support Agent
Customer Success
Expected outcomes
- Better follow-through on call commitments
- Less time hunting recordings
Key metrics
Time to find a recording
Baseline
300 seconds
Target
15 seconds
Commitment follow-through
Baseline
70 %
Target
90 %
Gallery
Downloads & templates
Case studies
TeleHealth validates instructions quickly
Agents review call summaries before follow‑ups.
Healthcare SMB EU
Security impact
- Call recordings & transcripts (storage via SecureStore) · PII: yes (conversation content)
Compliance
- GDPR (consent/notice as applicable)
- SOC2 (confidentiality)
Availability & next steps
Free
Pro
Business
Enterprise