Overview
Invite external guests via link and PSTN dial-in/out powered by VoiceLink.
Problem
Getting external participants into internal tooling is slow and creates setup friction.
Solution
Huddle guest links and PSTN numbers enable fast access with recording consent and region pinning for compliance.
How it works
Provision dial-in numbers, share a guest link, and admit external participants from the lobby. Guests see consent banners if recording is enabled.
Who is this for
Sales / Success
Support
Vendors / Partners (guests)
Expected outcomes
- Reduced setup friction for external calls
- Compliant recordings with explicit consent
Key metrics
External join success rate
Baseline
88 %
Target
99 %
Average PSTN setup time
Baseline
9 seconds
Target
3 seconds
Gallery
Downloads & templates
Security impact
- Audio/video streams, phone numbers (for PSTN) · PII: phone numbers treated as PII
Compliance
- GDPR
- Call recording consent policy
- SOC2
Availability & next steps
Enterprise