Overview
Surface jitter, packet loss, and RTT; guide users to remediate or switch regions.
Problem
Call quality issues waste time and derail meetings.
Solution
Device tests and live QoS metrics make it easy to pinpoint device or network constraints and recover quickly.
How it works
Run a device test before calls, then use the QoS panel in-Huddle. If metrics exceed thresholds, switch devices, prefer wired, or change the media region.
Who is this for
All users
IT Helpdesk
Expected outcomes
- Fewer call restarts and drop-offs
- Shorter time-to-stable media
Key metrics
Calls with >5% packet loss
Baseline
9 %
Target
2 %
Avg recovery time after issue
Baseline
120 seconds
Target
30 seconds
Gallery
Downloads & templates
Security impact
- Device info, network stats (non-PII) · PII: none
Compliance
- SOC2
Availability & next steps
Free
Pro
Enterprise