Overview
Centralize multiple mailboxes, apply labels and SLAs, and hand off messages to owners with audit trails.
Problem
Work is fragmented across personal inboxes; messages fall through the cracks without ownership or response targets.
Solution
MailBridge ingests mail from all connected accounts, normalizes flags/labels, and provides assignment + SLA timers with activity logs.
How it works
Use views for Unassigned, Mine, and SLA-at-risk. Bulk-label and assign threads, snooze low-priority items, and escalate via Slack alerts.
Who is this for
Support Lead
Sales Ops
Operations Manager
Expected outcomes
- Fewer missed or late responses
- Clear ownership and workload balance
Key metrics
First response time
Baseline
720 minutes
Target
60 minutes
Unassigned queue size
Baseline
120 threads
Target
10 threads
Gallery
Downloads & templates
Case studies
FinTechCo cuts FRT by 85%
Unified inbox + SLAs reduced first response from 12h to 1h.
Financial Services Mid-market NA
Security impact
- Email headers/bodies, labels, assignments · PII: business correspondence only
Compliance
- GDPR
- SOC2
Availability & next steps
Free
Pro
Enterprise