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File-Vault — Unified File Vault for Google Drive, OneDrive/SharePoint, Dropbox, Box & S3/R2 | Velaxe

File-Vault

Automate file sharing with FlowForge when ticket status changes

Create a workflow that generates a 2-hour link when a ticket moves to “Waiting on Customer”.

10 min Beginner Ops, Admin Updated Jun 17, 2025
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Overview

Create a workflow that generates a 2-hour link when a ticket moves to “Waiting on Customer”.

Prerequisites

  • FlowForge installed and authorized

Permissions required

file-vault.share flowforge:write

Downloads & Templates

Sample Flow JSON

Spec

Steps (3)

Estimated: 10 min
  1. 1

    Create a new flow

    Ops 3 min Back to top

    FlowForge → **New Flow**. Trigger: Agent Desk → Ticket updated (status).

    Tips

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    Validation

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    Success criteria

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  2. 2

    Add File-Vault action

    Ops 4 min Back to top

    Action: File-Vault **Share file**; scope External; expiry 2h; input the latest attachment on the ticket.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Notify customer

    Ops 3 min Back to top

    Add email/SMS action with the generated link. Save and test.

    Tips

    —

    Validation

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    Success criteria

    • Workflow posts a valid expiring link and logs `share.created`.

About this guide

File-Vault is the multi-provider storage hub for Velaxe. Connect Google Drive, OneDrive/SharePoint, Dropbox, Box and optional S3/R2 at the workspace level, then let every app upload, attach, preview and share through a unified picker and API.

Admins set link and retention policies, enable DLP and AV scanning, choose provider scopes, and review complete audit trails. Files stay in your selected drives using predictable folder structures while File-Vault keeps metadata, attachment links and permissions synchronized.

Built for reliability and compliance: chunked uploads, resumable sessions, expiring external links, delta sync, audit exports and Prometheus-friendly health metrics.