Velaxe
Turn missed calls into tickets, SMS follow-up, and scheduled callbacks | FlowForge

FlowForge

Turn missed calls into tickets, SMS follow-up, and scheduled callbacks

Capture missed calls automatically and close the loop with customers.

View App All Use Cases Open Guide Related Integration
Missed call flow
VoiceLink → Desk → SMS → Callback

Overview

Capture missed calls automatically and close the loop with customers.

Problem

Missed calls often slip through, causing repeat dials and poor CSAT.

Solution

FlowForge reacts to VoiceLink missed calls, creates an Agent Desk ticket, sends a PulseGate SMS, and schedules a callback task.

How it works

Trigger on VoiceLink → Missed Call. Create ticket with caller metadata, post voicemail transcript, send SMS apology with link, then schedule callback in the correct window.

Who is this for

Contact Center Ops Support Lead

Expected outcomes

  • Higher first-contact resolution
  • Reduced repeat dials

Key metrics

Callback completion within 24h

Baseline

55 %

Target

90 %

Missed-call repeat dials

Baseline

22 %

Target

8 %

Gallery

Missed call flow
VoiceLink → Desk → SMS → Callback

Downloads & templates

SMS copy (apology + link)

Template

Case studies

Telco SMB boosts 24h callbacks to 92%

Automated callback tasks closed the loop reliably.

Telecom SMB EU

Security impact

  • Caller phone number and voicemail transcript (optional) · PII: yes (contact number)

Compliance

  • GDPR (consent & messaging preferences)
  • SOC2

Availability & next steps

Free Pro Business Enterprise
Install the recipe and test with your number.