Overview
Assign roles and monitor search usage for quality ops.
Problem
Uncontrolled edits and no visibility into knowledge gaps.
Solution
AccessGuard roles (author/editor/viewer) plus telemetry (queries, CTR, latency) enable safe edits and continuous improvement.
How it works
Grant least-privilege access. Review search terms and poor CTR results. Feed insights back to authoring and localization queues.
Who is this for
Admin
Support Lead
Expected outcomes
- Fewer accidental edits
- Data-driven documentation roadmap
Key metrics
Unauthorized edits
Baseline
3 count
Target
0 count
Reviewed low-CTR queries/month
Baseline
0 count
Target
20 count
Gallery
Case studies
Payments platform formalizes KB governance
Monthly review cut content regressions to near-zero.
Fintech Enterprise EU
Security impact
- Role assignments, search telemetry (aggregated)
Compliance
- SOC2
- GDPR (access logs retention policy)
Availability & next steps
Free
Pro
Enterprise