Overview
Use screenshots, short videos, and PDFs to reduce misinterpretation.
Problem
Text-only answers cause back-and-forth and escalations.
Solution
Per-article attachments with alt text and captions add clarity and accessibility.
How it works
Upload images/videos/PDFs and embed them where needed. Lightweight thumbnails and lazy-loading keep pages fast.
Who is this for
Docs Writer
Support Agent
Expected outcomes
- Higher one-touch resolution
- Lower misroutes and follow-up questions
Key metrics
One-touch resolution
Baseline
45 %
Target
65 %
Follow-up replies per ticket
Baseline
2.3 count
Target
1.3 count
Gallery
Downloads & templates
Case studies
CloudOps cuts escalations 30%
Short GIF loops clarified multi-step fixes.
Cloud Enterprise NA
Security impact
- Uploaded media files (non-PII by default)
Compliance
- SOC2
Availability & next steps
Free
Pro
Enterprise