Overview
Issue RMA numbers, receive items, adjust stock, and refund partially or fully.
Problem
Email-based returns create confusion, lost parcels, and inventory inaccuracies.
Solution
OrderFlow issues RMA slips, tracks receipt and disposition, and posts refunds to the payment processor with full audit.
How it works
Create an RMA with reason codes, receive and inspect, choose disposition (restock/refurbish/scrap), then issue the appropriate refund.
Who is this for
Support
Warehouse
Finance
Expected outcomes
- Accurate inventory after returns
- Transparent customer communications
Key metrics
RMA cycle time
Baseline
10 days
Target
3 days
Refund accuracy
Baseline
95 %
Target
99.8 %
Gallery
Downloads & templates
Case studies
ApparelGroup tightens RMA SLAs
RMA cycle time dropped to 2.8 days.
Apparel Enterprise NA
Security impact
- Order, refund references (no PAN) · PII: customer contact & address
Compliance
- PCI-N/A (tokenized)
- SOC2
- GDPR
Availability & next steps
Pro