Overview
Push real-time incident banners to Shopify themes with links to status pages.
Problem
Customers are left guessing during checkout or search issues.
Solution
Install the lightweight theme snippet and toggle banners per incident; link to detailed status for transparency.
How it works
ChannelBridge writes a cached, minimal snippet only when active. Works across selected themes with opt-out support.
Who is this for
Support
Site Reliability / Ops
Storefront Owner
Expected outcomes
- Lower support load during incidents
- Transparent buyer communication
Key metrics
Incident-related tickets
Baseline
100 %
Target
40 %
Banner render time
Baseline
50 ms
Target
20 ms
Gallery
Downloads & templates
Case studies
D2C Coffee reduces ticket spikes
Incident tickets fell 60% during a checkout issue.
Food & Beverage SMB NA
Security impact
- Theme snippet & incident metadata · PII: none
Compliance
- GDPR
- SOC2
Availability & next steps
Free
Pro
Enterprise