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VoiceLink — Telephony Core: WebRTC, SIP/PSTN, IVR, Recording & Transcripts | Velaxe

VoiceLink

Buy or port numbers and configure E911

Acquire/port DIDs, set CNAM, and register emergency address details.

25 min Intermediate Telecom Admin, IT Updated Sep 19, 2025
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Overview

Acquire/port DIDs, set CNAM, and register emergency address details.

Prerequisites

None.

Permissions required

numbers:manage

Downloads & Templates

LOA (Letter of Authorization) PDF

Template

Steps (3)

Estimated: 25 min
  1. 1

    Buy or port a number

    Admin 8 min Back to top

    Numbers → **Buy** to purchase or **Port** to submit LOA + bill copy. Track status in the Porting tab.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Set E911 address

    Admin 7 min Back to top

    Open the number → E911 → add civic address and verify. Repeat for each DID that requires emergency service.

    Tips

    —

    Validation

    • E911 status shows **Registered**.

    Success criteria

    —

  3. 3

    Assign CNAM and tags

    Admin 5 min Back to top

    Set outbound caller ID name and add tags ("support", "sales").

    Tips

    —

    Validation

    —

    Success criteria

    • Outbound calls display correct CLI; inbound routes to the right entrypoint.

About this guide

VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.

Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks via FlowForge, store recordings in SecureStore with region pinning, and analyze service levels and MOS quality in InsightLake.

Built for compliance, performance, and scale—STIR/SHAKEN, consent prompts, granular retention, and Prometheus-friendly /metrics out of the box.