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VoiceLink — Telephony Core: WebRTC, SIP/PSTN, IVR, Recording & Transcripts | Velaxe

VoiceLink

Collect payments safely via PayStream IVR

Pause recording, transfer to hosted PCI IVR, and resume with outcomes attached.

14 min Advanced Billing Ops, Supervisor, Compliance Updated Sep 19, 2025
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Overview

Pause recording, transfer to hosted PCI IVR, and resume with outcomes attached.

Prerequisites

None.

Permissions required

recording:configure flows:write

Steps (2)

Estimated: 14 min
  1. 1

    Add the PayStream action

    Supervisor 5 min Back to top

    FlowForge → add **Transfer to PayStream** node. Map amount and order ID from the ticket.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Pause recording automatically

    Compliance 4 min Back to top

    Enable **PCI Pause** on entry to the node; auto-resume on return with result payload.

    Tips

    —

    Validation

    —

    Success criteria

    • Recording waveform shows a gap during PCI entry; outcome attached to the call.

About this guide

VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.

Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks via FlowForge, store recordings in SecureStore with region pinning, and analyze service levels and MOS quality in InsightLake.

Built for compliance, performance, and scale—STIR/SHAKEN, consent prompts, granular retention, and Prometheus-friendly /metrics out of the box.