Velaxe
VoiceLink — Telephony Core: WebRTC, SIP/PSTN, IVR, Recording & Transcripts | Velaxe

VoiceLink

Monitor call quality & set MOS alerts

Track jitter, packet loss and MOS; alert on degradations and switch trunks.

14 min Beginner SRE/Ops, Voice Engineer Updated Sep 19, 2025
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Overview

Track jitter, packet loss and MOS; alert on degradations and switch trunks.

Prerequisites

None.

Permissions required

observability:read

Steps (3)

Estimated: 14 min
  1. 1

    Open Quality dashboard

    Ops 4 min Back to top

    Analytics → Voice Quality. Review MOS by ISP/region and recent RTCP stats.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Create degradation rule

    SRE 6 min Back to top

    FlowForge → Rule: if **MOS < 3 for 30s** then notify #voice-ops and fail over to secondary trunk.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Expose /metrics to Prometheus

    SRE 4 min Back to top

    Settings → Observability → Prometheus. Enable and add the scrape job in your Prometheus.

    Tips

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    Validation

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    Success criteria

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About this guide

VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.

Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks via FlowForge, store recordings in SecureStore with region pinning, and analyze service levels and MOS quality in InsightLake.

Built for compliance, performance, and scale—STIR/SHAKEN, consent prompts, granular retention, and Prometheus-friendly /metrics out of the box.