Velaxe
VoiceLink — Telephony Core: WebRTC, SIP/PSTN, IVR, Recording & Transcripts | Velaxe

VoiceLink

Enable transcription & sensitive-data redaction

Pick an STT engine, add custom vocabulary, and redact PCI/PII automatically.

16 min Intermediate QA Lead, Compliance Updated Sep 19, 2025
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Overview

Pick an STT engine, add custom vocabulary, and redact PCI/PII automatically.

Prerequisites

None.

Permissions required

transcription:configure

Downloads & Templates

Custom vocabulary CSV

Template

Steps (3)

Estimated: 16 min
  1. 1

    Choose STT provider

    Admin 4 min Back to top

    Settings → Transcription → select Deepgram/AWS/Google/Azure and paste API key.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Upload custom terms

    QA Lead 6 min Back to top

    Import product names and jargon via the vocabulary CSV to improve accuracy.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Enable redaction

    Compliance 4 min Back to top

    Toggle **Redact PCI/PII** to mask card, SSN, and account numbers in transcripts.

    Tips

    —

    Validation

    —

    Success criteria

    • Transcripts include [REDACTED] spans for sensitive tokens.

About this guide

VoiceLink is the reliable voice layer for Velaxe. Spin up a WebRTC softphone, connect SIP/PSTN trunks, configure IVR and skills routing, and record calls with PCI pause/resume and redaction. Transcribe audio with leading STT engines and surface key phrases, sentiment, and dispositions.

Agents work calls inside Agent Desk with screen-pop, notes, and wrap-up codes. Automate escalations and callbacks via FlowForge, store recordings in SecureStore with region pinning, and analyze service levels and MOS quality in InsightLake.

Built for compliance, performance, and scale—STIR/SHAKEN, consent prompts, granular retention, and Prometheus-friendly /metrics out of the box.