Deepgram (STT) — Integration

Overview

Accurate, fast call transcription with diarization, keywords, and redaction. Use Deepgram as your STT engine for VoiceLink recordings and live calls.

Capabilities

• Batch and streaming transcription

• Speaker diarization and keyword spotting

• PII/PCI redaction with customizable patterns

• Language and domain model selection

1. 1

   Step 1

   Create an API key in Deepgram Console with transcription scopes.

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2. 2

   Step 2

   In VoiceLink → Transcription, click **Add STT Provider** and choose Deepgram.

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3. 3

   Step 3

   Paste the API key; select default model and language.

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4. 4

   Step 4

   Enable diarization/redaction as needed.

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5. 5

   Step 5

   Transcribe a sample recording to validate accuracy and timestamps.

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Limitations

• Streaming features require reliable outbound connectivity from agents to the STT endpoint.

FAQs

Pricing