Overview
Fail over to backup queues, overflow partners, or alternate trunks during incidents.
Problem
Traffic spikes or carrier/regional failures overwhelm primary queues and trunk routes.
Solution
VoiceLink defines overflow rules by queue depth/ASA, and builds disaster recovery routes per prefix with health checks.
How it works
Set queue depth and ASA thresholds for overflow, configure backup BPO queues, and add secondary trunks/carriers with health-based switchovers.
Who is this for
SRE/VoiceOps
Support/Ops Lead
Expected outcomes
- Resilient voice operations under stress
- Predictable service levels during incidents
Key metrics
ASA during incidents
Baseline
240 seconds
Target
75 seconds
Failed calls due to carrier outage
Baseline
120 count
Target
5 count
Gallery
Downloads & templates
Case studies
GlobalCo rides out carrier outage
Overflow + multi-carrier kept SLAs intact.
Consumer Services Enterprise Global
Security impact
- Routing policies & queue stats · PII: none
Compliance
- SOC2 (availability)
Availability & next steps
Business
Enterprise