Overview
Create activities on Cases/Contacts automatically with deep links to VoiceLink artifacts.
Problem
Manual logging is inconsistent and recordings are hard to find later.
Solution
VoiceLink posts call activities to Salesforce/HubSpot/Zendesk via FlowForge recipes, attaching signed links to recordings and transcripts.
How it works
Map contact match rules, choose which events create activities, and control privacy with expiring link policies.
Who is this for
Sales Ops
Support Manager
Expected outcomes
- Complete customer history in CRM
- Faster post-call workflows
Key metrics
Calls auto-logged
Baseline
30 %
Target
95 %
Time spent on logging
Baseline
35 min/agent/day
Target
5 min/agent/day
Gallery
Downloads & templates
Case studies
B2B SaaS closes loops faster
Auto-logging removed manual toil and improved follow-ups.
Software SMB NA
Security impact
- Contact identifiers; signed artifact URLs · PII: yes (contact)
Compliance
- GDPR (data sharing controls)
- SOC2 (access controls)
Availability & next steps
Team
Business
Enterprise