Overview
Plan, port, test, and cut over with fallbacks and monitoring.
Problem
Moving carriers risks missed calls and inconsistent caller ID if not staged properly.
Solution
VoiceLink manages LOA submission, port windows, test routes, CNAM, and staged cutovers with rollback.
How it works
Submit LOAs, validate CSR, schedule port, set up parallel trunks and test DIDs. On cutover, flip routing cohorts and monitor real-time success metrics.
Who is this for
Telecom/Network Admin
Support/Ops Lead
Expected outcomes
- No missed calls during carrier switch
- Accurate CNAM and E911 records post-port
Key metrics
Missed calls during cutover
Baseline
12 count
Target
0 count
Post-cutover CNAM/E911 mismatches
Baseline
6 count
Target
0 count
Gallery
Downloads & templates
Case studies
HealthNet ports 400 DIDs cleanly
Parallel testing and staged flips avoided impact.
Healthcare Enterprise NA
Security impact
- DID inventory, CNAM/E911 records · PII: yes (addresses for E911)
Compliance
- E911 record accuracy
- STIR/SHAKEN attestation handling
Availability & next steps
Team
Business
Enterprise