Overview
Capture high-quality audio with automatic PII redaction and policy-driven retention.
Problem
Uncontrolled recordings risk PII exposure; retention is ad-hoc and audits are painful.
Solution
VoiceLink supports per-leg recording, hotkey/API pause, transcript redaction (PCI/SSN/IBAN), KMS encryption, and legal holds.
How it works
Set default record policies per queue, enable redaction, and pin storage to a region. Use legal hold for investigations and export signed links to authorized tools.
Who is this for
Compliance Officer
Security Engineer
Contact Center Admin
Expected outcomes
- Reduced sensitive data exposure
- Clear retention aligned to policy
Key metrics
PII detected in transcripts
Baseline
27 items/1k calls
Target
2 items/1k calls
Audit export prep time
Baseline
10 hours
Target
1 hours
Gallery
Downloads & templates
Case studies
TeleHealth meets policy with KMS + holds
Region-pinned storage satisfied internal audit.
Healthcare Enterprise EU
Security impact
- Audio, transcripts, redaction spans · PII: yes (voice/text)
Compliance
- GDPR (minimization, residency)
- SOC2 (confidentiality)
Availability & next steps
Team
Business
Enterprise