Overview
Never miss a message: transcribe, tag, prioritize, and route automatically.
Problem
Shared inboxes hide urgent messages; manual triage is slow and inconsistent.
Solution
VoiceLink transcribes voicemails, detects sentiment/keywords, and creates tickets with priority and queue routing.
How it works
Enable voicemail boxes per entrypoint, auto-transcribe, and set rules: negative sentiment → priority High; keyword “refund” → billing queue.
Who is this for
Support
Ops Lead
Expected outcomes
- Faster response to urgent voicemails
- Structured backlog with auto-tagging
Key metrics
Voicemail response time (p90)
Baseline
720 minutes
Target
60 minutes
Untriaged voicemails older than 24h
Baseline
35 count
Target
0 count
Gallery
Downloads & templates
Case studies
D2C Apparel zeroes stale voicemails
Auto-priority ensured 1-hour responses to hot messages.
Apparel SMB NA
Security impact
- Audio & transcripts of messages · PII: yes (voice/text)
Compliance
- Consent & retention policies
Availability & next steps
Free
Team
Business
Enterprise