Overview
See cart, payment, shipment, and refund events in one place with before/after diffs.
Problem
Agents jump between systems to reconstruct what happened on an order.
Solution
OrderFlow’s timeline shows every event with diffs, links to tracking, and payment status without leaving the ticket.
How it works
Open the order, jump to Timeline, inspect diffs and status. Share deep links in tickets and resolve in fewer touches.
Who is this for
Support
Ops Lead
Expected outcomes
- Lower average handle time (AHT)
- Higher first-contact resolution (FCR)
Key metrics
AHT
Baseline
12 minutes
Target
8 minutes
FCR
Baseline
62 %
Target
78 %
Gallery
Downloads & templates
Case studies
BeautyBox cuts AHT by 28%
Timeline links embedded in canned replies.
Beauty SMB NA
Security impact
- Order history snapshots · PII: customer contact & address
Compliance
- GDPR (access logs)
- SOC2
Availability & next steps
Free