Overview
Upload big files reliably and stream previews via provider range requests.
Problem
Large recordings fail mid‑upload and downloading entire files is slow and costly.
Solution
File-Vault uses resumable upload sessions and leverages provider previews/partial content to stream media.
How it works
Use the picker to upload large media (multipart/seekable). Previews stream via provider URLs or proxy thumbnails without full downloads.
Who is this for
Support / Voice Ops
Media team
Expected outcomes
- Fewer failed uploads
- Faster access to recordings
Key metrics
Upload failure rate
Baseline
6 %
Target
0.5 %
Time to first frame
Baseline
12 seconds
Target
3 seconds
Gallery
Downloads & templates
Case studies
Contact center streams call recordings
Streaming reduced wait times dramatically.
BPO Enterprise Global
Security impact
- Upload sessions, file metadata, thumbnails · PII: may be in media content
Compliance
- SOC2 (availability & integrity)
Availability & next steps
Free
Business
Enterprise