Overview
Expose selected locales, customize brand, and embed search.
Problem
Answers are trapped inside internal tools; customers can’t self-serve.
Solution
Flip to public mode, choose locales, and embed the search widget on your site.
How it works
Configure branding (logo/colors) and link your contact options. The widget routes queries to your KB with ultra-fast hybrid retrieval.
Who is this for
Support Lead
Web Admin
Expected outcomes
- Higher self-service adoption
- Lower cost per resolution
Key metrics
Widget P95 latency
Baseline
500 ms
Target
300 ms
Self-serve rate
Baseline
15 %
Target
40 %
Gallery
Downloads & templates
Case studies
Marketplace spins up a Help Center in a day
On-brand Help Center reduced first-response time by 60%.
Ecommerce SMB NA
Security impact
- Public knowledge content · PII: none
Compliance
- GDPR (public content)
- SOC2
Availability & next steps
Free
Pro
Enterprise