Overview
Notify teams on late shipments, payment failures, and high-risk orders in real time.
Problem
Exceptions hide in dashboards; teams react late and miss SLAs.
Solution
OrderFlow posts structured alerts to Slack channels with action buttons (acknowledge, assign, snooze).
How it works
Define rules for late_ship, payment_failed, refund_exception. Route by team/service and act directly from Slack.
Who is this for
Ops Lead
Support
SRE/Ops
Expected outcomes
- Faster triage and assignment
- Fewer missed shipment/payment SLAs
Key metrics
MTTA for exceptions
Baseline
90 minutes
Target
10 minutes
Missed shipment SLA
Baseline
4.2 %
Target
1 %
Gallery
Downloads & templates
Case studies
MealKits trims MTTA to 8 minutes
Slack-first triage reduced misses sharply.
Food & Beverage SMB NA
Security impact
- Order IDs and summary context · PII: minimal (no full address)
Compliance
- SOC2
Availability & next steps
Free
Pro