About this app
Agent Desk centralizes customer support across email, web chat, social DMs, SMS/WhatsApp, and voice follow-ups. Tickets carry full context — requester, history, channel, priority, and SLAs — so teams can route, collaborate, and resolve quickly.Use AI for smart triage, reply drafting, and summaries. Automate repetitive tasks with macros and FlowForge triggers. Log files securely via SecureStore, s…
Updated on
Sep 1, 2025
Data safety
Stores ticket content, messages, attachments (via SecureStore), and operational metadata. Optional PII contained in tickets is governed by workspace policies.
No data shared with third parties
Encryption at rest: AES-256 · Encryption in transit: TLS 1.2+ · Role-based access control · Least-privilege access
You can request that data be deleted
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What’s new
Initial release · Sep 1, 2025
Proof
7 Case studies · Security & performance highlights
Integrations
6 integrations available
Guides
12 guides available
Use cases
12 use cases available
Comparisons
4 competitor pages