About this app
LiveConnect brings every customer conversation into one queue—web chat, Instagram/Facebook DMs, WhatsApp/SMS, Telegram, and email handoff—so teams never miss a moment. Agents work faster with AI reply drafts, KB suggestions, and one-click ticket creation in Agent Desk. Supervisors manage skills routing, concurrency, SLAs, and wallboards. All messages, files, and actions are logged to Chronicle; a…
Updated on
Sep 1, 2025
Data safety
Stores chat transcripts, message metadata, and optional attachments via SecureStore; channel tokens for connectors are encrypted. Guardrails and RBAC apply.
No data shared with third parties
Encryption at rest: AES-256 · Encryption in transit: TLS 1.2+ · Role-based access control · Least-privilege access
You can request that data be deleted
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What’s new
Initial release · Sep 1, 2025
Proof
7 Case studies · Security & performance highlights
Integrations
8 integrations available
Guides
14 guides available
Use cases
12 use cases available
Comparisons
5 competitor pages